Technical Support Engineer
Technical Support Engineer page is loaded Technical Support Engineer Apply locations United States - Wayland - Massachusetts time type Full time posted on Posted 3 Days Ago job requisition id R38276
Job Description:
Technical Support EngineerOverviewMembersFirst's Technical Support Engineer (TSE) is the company point person on all integration related support issues and projects.
This includes complex requests requiring understanding of third party services and how they integrate with MembersFirst.
The TSE must work effectively with team members at all levels of the organization, including but not limited to Client Services Managers and Project Managers.
It is the TSE's responsibility to be the liaison between the development team and all other teams of the company for day-to-day requests.
ResponsibilitiesTechnical Support Respond, comment, or assist to tickets/cases presented by the CSM's requesting for TSE support.
Technical contact for all teams in the company to get updates on where integration requests currently reside.
Work directly with MembersFirst clients and/or the client's IT team to troubleshoot their specific needs Connect remotely to client servers to troubleshoot connectivity issues with MembersFirst Integrations Responsible for managing (and fixing where applicable) any dev-related integration bugs that are reported by various teams.
Facilitate client interaction related to integration projects; driving the integration project from concept to completion.
Participate in client meetings organized by PM's for Integration related projects Organize MembersFirst & Jonas combined projects to ensure a successful customer experience.
Development Custom development scoping and implementation where possible.
Working closely with the development team on any dev projects, deliverables and messaging to clients/staff.
Intimate knowledge of the Development Team's priorities and current projects.
Driving development projects to be completed to spec and on time.
When possible, assist the development team directly in completing projects.
Manage multiple database (SQL) tasks related to integrations including creating views, and running update statements when required.
Mobile App Assist the Professional Services team with launching mobile apps for clients Manage the existing mobile apps and keeping them up to date Assist the Client Services team in managing Apple Developer accounts Be the owner of the Mobile App Management Process Competencies Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Is good at learning new technical knowledge through taking their own initiatives.
Come up with creative solutions to problems, discovered via effective listening.
Effectively manage time in order to set clear priorities of tasks while using efficient workflows to meet deadlines.
Ability to work alone on multiple projects while anticipating future developments or issues.
Sought out by others for advice and solutions to provide the information people need to know to do their jobs.
Comfortable interacting with higher management to provide valuable feedback.
Required Technical Skills Microsoft T-SQL HTML CSS Javascript Bonus Technical Skills Classic ASP C# and ASP.
NET Bash Google Suite JIRA Github Business Unit:
MembersFirstScheduled Weekly Hours:
40Number of Openings Available:
1Worker Type:
RegularMore About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries.
Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries.
Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.
Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.
Jonas is a 100% owned subsidiary of Constellation Software Inc.
, headquartered in Toronto and traded on the S&P/TSX 60.
About Us At Jonas we have long realized that our greatest asset is our employee base.
As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world class service to our valued clients.
This allows Jonas Software to maintain and extend our lead as the premier software and services provider in each of our markets.
If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you.
Everyone has heard the sports analogy to be the best, you have to beat the best; well at Jonas Software we have tweaked that slightly to fit vertical market software.
We believe to be the best you have to hire and retain the best!!!Jonas Software is an Equal Opportunity Employer.
If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment email protected or 905-470-4600Jonas Softwareis part of a CSI group of companies.
#J-18808-Ljbffr Recommended Skills Active Listening Asp.
Net Core Bash (Scripting Language) C Sharp (Programming Language) Css Customer Experience Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3p4h76vwj85fxwssp8', 'ExternalApply-j3p4h76vwj85fxwssp8'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Technical Support EngineerOverviewMembersFirst's Technical Support Engineer (TSE) is the company point person on all integration related support issues and projects.
This includes complex requests requiring understanding of third party services and how they integrate with MembersFirst.
The TSE must work effectively with team members at all levels of the organization, including but not limited to Client Services Managers and Project Managers.
It is the TSE's responsibility to be the liaison between the development team and all other teams of the company for day-to-day requests.
ResponsibilitiesTechnical Support Respond, comment, or assist to tickets/cases presented by the CSM's requesting for TSE support.
Technical contact for all teams in the company to get updates on where integration requests currently reside.
Work directly with MembersFirst clients and/or the client's IT team to troubleshoot their specific needs Connect remotely to client servers to troubleshoot connectivity issues with MembersFirst Integrations Responsible for managing (and fixing where applicable) any dev-related integration bugs that are reported by various teams.
Facilitate client interaction related to integration projects; driving the integration project from concept to completion.
Participate in client meetings organized by PM's for Integration related projects Organize MembersFirst & Jonas combined projects to ensure a successful customer experience.
Development Custom development scoping and implementation where possible.
Working closely with the development team on any dev projects, deliverables and messaging to clients/staff.
Intimate knowledge of the Development Team's priorities and current projects.
Driving development projects to be completed to spec and on time.
When possible, assist the development team directly in completing projects.
Manage multiple database (SQL) tasks related to integrations including creating views, and running update statements when required.
Mobile App Assist the Professional Services team with launching mobile apps for clients Manage the existing mobile apps and keeping them up to date Assist the Client Services team in managing Apple Developer accounts Be the owner of the Mobile App Management Process Competencies Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Is good at learning new technical knowledge through taking their own initiatives.
Come up with creative solutions to problems, discovered via effective listening.
Effectively manage time in order to set clear priorities of tasks while using efficient workflows to meet deadlines.
Ability to work alone on multiple projects while anticipating future developments or issues.
Sought out by others for advice and solutions to provide the information people need to know to do their jobs.
Comfortable interacting with higher management to provide valuable feedback.
Required Technical Skills Microsoft T-SQL HTML CSS Javascript Bonus Technical Skills Classic ASP C# and ASP.
NET Bash Google Suite JIRA Github Business Unit:
MembersFirstScheduled Weekly Hours:
40Number of Openings Available:
1Worker Type:
RegularMore About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries.
Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries.
Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.
Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.
Jonas is a 100% owned subsidiary of Constellation Software Inc.
, headquartered in Toronto and traded on the S&P/TSX 60.
About Us At Jonas we have long realized that our greatest asset is our employee base.
As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world class service to our valued clients.
This allows Jonas Software to maintain and extend our lead as the premier software and services provider in each of our markets.
If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you.
Everyone has heard the sports analogy to be the best, you have to beat the best; well at Jonas Software we have tweaked that slightly to fit vertical market software.
We believe to be the best you have to hire and retain the best!!!Jonas Software is an Equal Opportunity Employer.
If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment email protected or 905-470-4600Jonas Softwareis part of a CSI group of companies.
#J-18808-Ljbffr Recommended Skills Active Listening Asp.
Net Core Bash (Scripting Language) C Sharp (Programming Language) Css Customer Experience Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3p4h76vwj85fxwssp8', 'ExternalApply-j3p4h76vwj85fxwssp8'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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